Refund policy
ROOBiE Refunds & Returns
We hope you love your ROOBiE pieces! If something’s not quite right, here’s how we handle returns:
Change of Mind
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Returns accepted within 14 days of receiving your order.
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Refunds will be made to your original payment method.
- International orders may be returned for a credit note (valid for 12 months, excludes postage).
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Items must be unused, unwashed, unaltered, and with tags/packaging intact.
Exchanges
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We don’t offer direct exchanges.
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Once your return is approved, you can repurchase your preferred style/size with your refund or credit note.
Faulty Items
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If your item is faulty, email gday@roobie.co.uk within 30 days with your order number and photos.
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Approved faults will be refunded or replaced.
Postage
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Return shipping costs are your responsibility and non-refundable.
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Keep proof of postage in case your parcel is lost in transit.
Refunds
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Approved refunds will be processed back to your original payment method within 5–10 business days after inspection.
To start a return, email gday@roobie.co.uk with your order number.