Privacy policy
Last updated: September 22, 2026
ROOBiE operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). ROOBiE is powered by Shopify, which enables us to provide these Services.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in relation to your personal information.
By using and accessing the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect the following categories of personal information, depending on how you interact with our Services and as permitted by law:
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Contact details: Your name, billing and shipping addresses, telephone number and email address.
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Payment information: Card details, transaction information and payment confirmations.
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Account details: Login information, preferences and settings.
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Transaction history: Products viewed, added to your basket, purchased, returned or exchanged.
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Communications: Messages you send to us, including customer service enquiries.
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Device and usage data: Your IP address, browser or device type and activity on our website, collected through cookies and similar technologies.
How We Use Your Personal Information
We may use your personal information to:
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Provide, process and improve our Services, including fulfilling orders and managing returns.
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Personalise your shopping experience and recommend products.
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Send marketing and promotional communications where you have opted in to receive them.
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Detect and prevent fraud or other unlawful activities.
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Comply with our legal obligations.
Sharing Your Information
We may share your personal information:
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With Shopify and trusted service providers that process information on our behalf to help us operate our store and provide the Services, including payment processors, delivery providers, email and SMS service providers, website hosting providers and customer service platforms.
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Where legally required, including in response to lawful requests from law enforcement, courts or government authorities.
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As part of a business transfer, such as a merger, acquisition or sale of all or part of our business.
We do not sell, rent, or share your personal information - including your mobile opt-in and SMS consent data - with third parties for advertising purposes.
Children’s Data
Our Services are not directed towards children, and we do not knowingly collect personal information from children under the age of majority in their country.
Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you.
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Request the correction or deletion of your personal information.
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Request a copy of your personal information in a portable format.
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Object to or restrict certain uses of your personal information.
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Opt out of targeted advertising or marketing communications.
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Withdraw your consent where consent is the legal basis for processing.
To exercise any of these rights, please contact us using the details below.
International Transfers
Your personal information may be stored or processed outside your country, including in the UK, European Economic Area and United States. Where required, we use appropriate safeguards and lawful transfer mechanisms, such as the EU Standard Contractual Clauses.
Data Security and Retention
We take appropriate technical and organisational measures to protect your personal information. However, no online system or method of transmission can be guaranteed to be completely secure.
We retain your personal information only for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services or legal obligations. Any updates will be published on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:
ROOBiE
Unit 159229
PO Box 7169
Poole
BH15 9EL
Email: gday@roobie.co.uk
For the purposes of applicable data protection law, ROOBiE is the data controller responsible for your personal information.