Privacy policy
Last updated: October 2, 2025
ROOBiE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). ROOBiE is powered by Shopify, which enables us to provide these Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, the Privacy Policy controls with respect to your personal information.
By using and accessing the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect the following categories of personal information, depending on how you interact with our Services and as permitted by law:
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Contact details: name, billing/shipping address, phone number, and email address.
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Payment information: card details, transaction information, and payment confirmations.
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Account details: login information, preferences, and settings.
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Transaction history: items viewed, added to cart, purchased, returned, or exchanged.
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Communications: messages you send to us (e.g. customer support).
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Device and usage data: IP address, browser/device type, and activity on our site (via cookies and similar technologies).
How We Use Your Personal Information
We may use your personal information to:
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Provide, process, and improve our Services (including fulfilling orders and managing returns).
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Personalize your shopping experience and recommend products.
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Send marketing and promotional messages (if you’ve opted in).
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Detect and prevent fraud or other illegal activities.
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Comply with legal obligations.
Sharing Your Information
We may share your personal information in the following ways:
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With Shopify (our e-commerce platform) and other service providers who help us run our store (e.g. payment processors, shipping providers).
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With marketing and business partners, in line with applicable law and your choices.
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If legally required, such as to comply with law enforcement or government requests.
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In business transfers, such as a merger or acquisition.
We do not sell your personal information.
Children’s Data
Our Services are not directed to children, and we do not knowingly collect data from children under the age of majority in your country.
Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you.
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Request deletion or correction of your data.
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Request a copy of your data (data portability).
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Opt out of targeted advertising or marketing.
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Withdraw consent (where consent is the legal basis for processing).
To exercise your rights, please contact us (see Contact below).
International Transfers
Your data may be stored or processed outside your country (including in the UK, EU, and US). When we transfer your data, we rely on lawful transfer mechanisms such as the EU Standard Contractual Clauses.
Data Security & Retention
We take appropriate steps to protect your personal information. However, no online system can be 100% secure. We keep your data only as long as necessary to provide the Services, meet legal obligations, resolve disputes, or enforce agreements.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us:
ROOBiE
📍 Unit 159229, PO Box 7169, Poole, BH15 9EL
📧 gday@roobie.co.uk
For the purposes of applicable data protection law, ROOBiE is the data controller of your personal information.